At Ferrer Home Decor LLC, we want customers to feel confident when purchasing decorative vases and home decor products. This policy explains the conditions and procedures for requesting a return or refund for purchases made through ferrerhomedecor.com.
Return Eligibility
Customers may request a return for eligible products in accordance with this policy and applicable law.
To qualify for a standard return, an item must be unused, in its original condition, and accompanied by its original packaging and included components. The item must be suitable for resale.
Products that have been used, damaged through customer handling, altered, or returned in a condition that materially affects their resale value may not qualify for a standard return, except where a different outcome is required by applicable law.
Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.
To help us review your request, please provide:
- Your order number.
- A description of the problem.
- Clear photographs of the product and its packaging, where applicable.
For confirmed quality-related issues, including products that arrive defective or damaged, Ferrer Home Decor LLC will cover the reasonable return shipping costs in accordance with the approved return arrangement.
Please contact us before sending a product back so we can provide the appropriate instructions.
Returns for Non-Quality Reasons
If you request a return for reasons unrelated to product quality, such as a change of preference or a decision that the item does not suit your space, you are responsible for the return shipping costs.
The product must meet the return eligibility requirements described above. Please contact us before returning an item to confirm the applicable procedure.
Non-Returnable Conditions
Unless otherwise required by applicable law, a return may be declined if the product:
- Has been used or is no longer in its original condition.
- Has been damaged after delivery due to improper handling or use.
- Is missing essential components or original packaging where their absence materially affects resale value.
- Has been modified or altered by the customer.
Nothing in this policy limits any rights that customers may have under applicable consumer protection laws.
Refund Process
Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
We aim to initiate approved refunds within 3–5 business days after the returned item has been received and the return has been accepted. The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Shipping charges, where applicable, will be handled according to the circumstances of the return, the information disclosed at checkout, and applicable law.
Exchanges
If you receive a damaged, defective, or incorrect product, contact us to discuss the available resolution. Any replacement or exchange will depend on product availability and the circumstances of the request.
How to Request a Return
To begin a return request, contact:
Email: [email protected]
Phone: +1 9342140812
Please include your order number, the product involved, and the reason for your request. Do not send products to our business address without receiving return instructions.
Contact Information
Ferrer Home Decor LLC
46 Ontario St Port Jeff Sta NY 11776
[email protected]
+1 9342140812
ferrerhomedecor.com