Ferrer Home Decor LLC currently ships orders to destinations within the United States only. We do not offer international shipping at this time.
This Shipping Policy explains our general order processing and delivery procedures for decorative vases and home decor products purchased through ferrerhomedecor.com.
Shipping Destinations
We ship to eligible addresses within the United States.
Customers are responsible for entering a complete and accurate shipping address at checkout. We are not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer, although we will make reasonable efforts to assist when possible.
Order Processing
Orders are reviewed and prepared for shipment after payment has been successfully processed.
Processing time may vary depending on product availability, order volume, holidays, and other operational circumstances. Any specific processing estimates provided on the website or in an order confirmation should be reviewed before purchase.
Order processing time is separate from transit time.
Shipping Costs
Applicable shipping charges are displayed during checkout before an order is submitted.
Shipping costs may vary depending on the order, destination, and available shipping options. Customers should review the final order total before completing payment.
Estimated Delivery
Delivery times depend on the destination, shipping carrier, weather, seasonal demand, and other factors outside our direct control.
Any delivery estimate provided at checkout or in an order confirmation is an estimate rather than a guaranteed delivery date. Unexpected carrier delays or transportation disruptions may affect delivery.
Order Tracking
When tracking information is available, it may be provided through an order notification or shipping confirmation.
Customers can use the tracking information supplied by the carrier to follow shipment progress. Tracking updates may take time to appear after a package has been dispatched.
Damaged or Incorrect Items
Please inspect your order after delivery. If your product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Please include your order number, a description of the issue, and clear photographs of the product and packaging when applicable. This information helps us assess the situation and determine an appropriate resolution under our Return & Refund Policy.
Delivery Issues
If a package appears delayed, marked as delivered but cannot be located, or is returned to the sender, please contact us with your order number and tracking information.
We will review the available information and provide reasonable assistance. Resolution may depend on the carrier’s investigation and the circumstances of the delivery.
Changes and Cancellations
If you need to correct your shipping address or request an order cancellation, contact us as soon as possible after placing your order.
We cannot guarantee changes or cancellations once an order has entered fulfillment or been handed over to the carrier.